General Questions
What is Chisobuy?
Chisobuy is an online shopping platform owned by Chisobox Ltd, serving customers across Nigeria with a wide range of products including fashion, electronics, kitchen items, home improvement products, and pet supplies.
Where do you deliver?
We currently ship to customers throughout Nigeria.
Ordering
How do I place an order?
Simply browse our website, add products to your cart, proceed to checkout, and complete your order using one of our available payment options.
Can I cancel my order?
Orders may be cancelled before shipment. Please contact our support team as soon as possible if you need to make changes or cancel an order.
Payment
What payment methods do you accept?
We offer:
- Online payment
- Bank transfer (where applicable)
- Payment on Delivery for eligible products and locations
Do you offer Payment on Delivery?
Yes. Payment on Delivery is available for selected product categories and delivery locations within Nigeria.
Shipping
How do you ship orders?
We deliver orders through:
- Waybill shipping services
- Payment on Delivery delivery services where available
How long does delivery take?
Most orders are delivered within 2–10 business days depending on your location and product availability.
Can I track my order?
Tracking information may be provided for eligible shipments once your order has been dispatched.
Returns and Refunds
Do you offer refunds?
Yes. We offer a 5-Day Money Back Guarantee for eligible products and orders.
How many days do I have to request a return?
You must contact us within 5 days of receiving your order.
What if I receive a damaged or incorrect item?
Please contact our support team immediately and provide photos of the item. We will review your case and arrange a replacement or refund if eligible.
Product Questions
Do you sell pet products?
Yes. We offer pet supplies and accessories in addition to products across several other categories.
Are all products in stock?
Product availability may change without notice. If an item becomes unavailable after purchase, our team will contact you regarding available options.
Customer Support
How can I contact Chisobuy?
You can contact us through:
- WhatsApp support
- Email support
- Contact form on our website
How quickly will I receive a response?
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for shopping with Chisobuy.