Last Updated: June 2026
Our Commitment
At Chisobuy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 5-Day Money Back Guarantee subject to the terms below.
Eligibility for Returns
You may request a return within 5 days of receiving your order if:
- The item is damaged or defective upon arrival.
- You received the wrong item.
- The product significantly differs from its description.
- The item is unused and in its original condition and packaging.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by the customer.
- Products returned without original packaging where applicable.
- Pet food and certain pet-related consumable products.
- Clearance, promotional, or special-order items unless defective.
How to Request a Return
To initiate a return:
- Contact our customer support team within 5 days of delivery.
- Provide your order number and photos of the item if applicable.
- Wait for return instructions from our team.
Returns sent without prior approval may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed using the original payment method whenever possible.
Shipping Costs
Shipping charges may be non-refundable unless the return is due to:
- A damaged product
- A defective product
- An incorrect item shipped by Chisobuy
Exchanges
Where available, we may offer product replacements instead of refunds for defective or incorrect items.
Contact Us
For return and refund requests, please contact us through our website or WhatsApp support channel.
We are committed to resolving issues as quickly as possible.